I purchased my first ZTE product on December 10, 2016. I was beyond excited coming from an HTC one M8, because the Axon 7 was everything I wanted out of a phone. I purchased the device and brought it home to discover the camera would only work if you bumped the phone with your palm. It would flash some colors and stay on for a minute before going dark. I returned it to Best Buy at the recommendation of ZTE customer support.
Moving forward with device #2 the screen would split in half and display gibberish. Touch still worked, and twisting the phone would make the problem go away, I called customer service and did the 10 day RMA.
Device #3: The ois is acting up on the rear facing camera. Pull up the camera app, and it starts buzzing and distorting the picture. I called customer support, well aware of what the options were, wiped the cache and did a factory reset, problem persists. I spoke to the "floor supervisor" and told her I didn't want to wait ten days, and I didn't want to put a hold on my checking account. I realized at the time that this probably wasn't going to happen, but it was worth a shot. She shot that idea down. So I asked for a refund for the purchase price of the phone, obviously there are some quality control issues happening and I need a reliable device for work. She also shot that down, not unexpected either.
I marked this as a question to get some feedback on whether this has happened in the past to anyone, and what you guys and gals did. I feel like I've been let down by a company I supported, and am incredibly furstrated that a 400 dollar device is having problems across 3 separate units. Customer service is incredibly friendly, and the only reason why I haven't completely given up hope and gone with Samsung.