59 Replies Latest reply on Jun 14, 2017 2:50 PM by dnewman007

    Replacement Phones are on Back Order for weeks

    gearmesh

      I tried to get my phone repaired under warranty but replacement Axon 7's are on back order. I filed yesterday and they had no idea when more devices were coming. I called again today and I was told ZTE won't know until Friday and at that time we won't know if we have one for you or how much longer it will take if we don't.

      How can a company so larger not have a grasp on their supply chain?

       

      I feel it's time to move to a different manufacturer. It does me little good to have a warranty when there is no Service Level Agreement to hold ZTE's feet to the fire.

      Totally Frustrated